We are sorry to say that there is nothing that we can do about it. If your product is damaged or lost in the shipping process we will not refund your money nor will we replace your order.
We use Australia Post to ship all of our products. In all of our time we have never had an item go missing or damaged. Though in saying that, anything can happen as once we deliver the package it is out of our control. We can not guarantee what a third party does.
We can assure you though, that we do everything in our power to ensure your package arrives safely. All glass containers will be wrapped with bubble wrap. All products are placed in a box with tissue paper/foam pieces or bubble wrap to ensure it is safe. The box has a lid, and is closed with your receipt.
We then wrap the box with paper, and use craft sticking tape to secure the paper. We then double the sticking tape to ensure the paper does not rip.