FAQ

Here is a sample of some questions we have been asked over the years…..

STORAGE

Please look after your awesome products. They are sensite to heat and direct sunlight. So please do store your products in a cool dry place away from the sun.

HOW IS IT MADE

Every single product is handcrafted by our ledgend craftsman David Rafter. Since 2014, he must have crafted over 10,000 items..and he LOVES IT!
We only purchase organic, vegan ingredients from local businesses.

LOCAL

Yeah, we Love to keep things local. We only support businesses here in Aussie land.

WHY VEGAN

‘Cause we Love our beautiful animal friends. Not only do most of your every day personal grooming products contain something from our beautiful friends, mostly they have to be tested on animals. It is so sad, plus there is just no need for it. We have created a super cool range that is free from harm and suffering. So you can feel super amazing when ever you use our range. Not only will you look cool, you will feel cool.

WHY ORGANIC, NATURAL

‘Cause chemicals will kill you. We actually didn’t know just how nasty personal grooming products were. It was only after a year or two that we decided to investigate what you were using on your hair, and it is uper bad. 

RETURNS

Due to the nature of the products that we bring you, that is personal care and grooming products. We do not offer returns.

Once the product leaves us (D+T) we are not responsibile for the shipping company delivery method. Please make sure you take all the necessary precautions in letting us know how you would like the parcel left. Specifics will be added to the shipping note.

We are not responsible for climataic conditions. If the weather is hot and the shipping company leaves the parcel outside and the product melts, that is not our responsibilty.
Again, please ensure you have checked all the relevant information before check out.

EXCHANGES

Again, as we are producing a personal care product, you are completely aware of exactly what you are purchasing so we don’t replace items.

SHIPPING

Once the product leaves us (D+T) we are not resonsible for how the shipping company delivers your parcel.
In Australia, we use Australia Post. Since 2014, we have never had any issues with them or the parcel getting to you.

HOW WE PACKAGE

So we take a lot of time and care to deliver the package to you in tip top shape. All of the products are kept in a dry cool place. As we blend in small batches, no product sits on the shelf for any longer than 1 or 2 months.
If you have ordered a glass bottle. We wrap it twice to ensure it’s safety.
We have a box that we place all items into. Once in that box, we layer it with shredded paper to ensure it is safe.
Once secured with it’s lid, we wrap it in brown paper. We then provide ample tape to ensure that the box is not damaged or ripped. Attached at the front of the box is the label that is very clear and everyone handeling the package will know exactly where it is to go.

GET IN TOUCH

If you would like to drop us a message please email info@dandt.com.au thank you.